Support

• Reserving: open a screening or event in the app and tap the button on its page. Some nights reserve at once; others are confirmed by our team, and we tell you in the app and by email.
• Cancelling: open the reservation in My Row and tap Cancel. Cancel at least 48 hours before so your place can go to someone on the waitlist.
• “Still coming?”: three days before, we ask you to confirm. Answer in the app; if we don’t hear back by 48 hours before, your place goes to the waitlist.
• On the night: the address and arrival details appear in the app the day before. Give your name at the door.

• Request to join at 5th-row.com/join. You’re only charged if you’re accepted.
• Manage your plan, card and renewal in your account on the website.
• Questions about a charge: email hello@5th-row.com with the date and amount.

• Signing in: use the email you joined with. First time in the app? Tap “Set a password” and we’ll email you a code.
• Notifications: turn them on or off in the app (Account, then Notification settings) or in your iPhone’s Settings.
• Ask 5th Row uses Claude by Anthropic to answer. It asks your permission first, and you can turn it off in Account. See our Privacy Policy.

• Delete your account: in the app, go to My Row, Account, then Delete account. This cancels your membership and signs you out everywhere. Or email legal@5th-row.com.
• Ask for a copy of your data, or a correction, at legal@5th-row.com. Read the Privacy Policy and Terms.

5th Row, Inc., New York, NY

hello@5th-row.com