Updated 15 October 2026
Code of Conduct
Studios open their doors to us because our members show up and behave well. Six rules keep it that way.
- Cancel 48 hours ahead. Can’t make it? Cancel in the app at least 48 hours before the start time, so someone on the waitlist gets your spot.
- Confirm when we ask. We check in 72 hours before. If you haven’t confirmed by the 48-hour mark, your spot goes to the waitlist.
- Your +1 is your responsibility. Name them when you reserve. Their no-show counts as yours.
- Respect the embargo. No photos or video of the screen, ever. Don’t post about the film until the studio says you can; we’ll tell you when. If there’s a phone pouch, use it.
- Let talent have their night. You may see your icons. They’re people, and it’s their night. Don’t approach, photograph or follow talent or filmmakers. If they come to you, be polite and brief.
- Be discreet. Don’t photograph other members without asking, and don’t share who was there.
If a rule is broken
| What happened | What follows |
|---|---|
| Cancelled inside 48 hours, or didn’t show | Reservations paused for 2 weeks |
| Three cancellations within 30 days, even with notice | Reservations paused for 2 weeks |
| Didn’t reconfirm by the 48-hour mark | Spot released; counts as a cancellation |
| Your +1 didn’t show | Counts as your no-show |
| Broke an embargo, filmed the screen, or harassed anyone, including talent | Membership ended, no refund |
A pause stops new reservations; anything already reserved stands. Before a third reservation inside 30 days of two cancellations, the app shows a warning.
Think we got it wrong? Write to hello@5th-row.com within 7 days. A person reads every message.