Refund Policy

For application-based tiers (Director's Circle, Founding Member), we collect your card details on application but only charge once your application is approved. If your application is declined, no charge is made.

For instant-join tiers, your card is charged at the moment you complete checkout and your membership activates immediately.

[TBD: Confirm renewal-charge timing (e.g. 7 days before renewal date) and notice window.]

[TBD: State the satisfaction-guarantee window mentioned in the signup page (“30-day satisfaction guarantee”): eligibility, refund amount, exclusions if benefits have been used (e.g. festival bookings).]

You may cancel auto-renewal at any time from your dashboard or by emailing support@5throw.com. Your membership benefits continue until the end of the current billing period.

[TBD: Confirm whether mid-period cancellations are pro-rated or non-refundable.]

[TBD: Describe the refund window after an annual renewal charge (e.g. 14 days from renewal, provided no events booked / screenings attended in the new term).]

• Most member screenings are included in your membership at no extra cost.
• Premiere seats, private dinners, and festival concierge packages may carry separate fees disclosed at booking.
• [TBD: Specify cancellation windows for paid events: e.g. full refund up to 7 days before, 50% up to 48 hours before, non-refundable thereafter.]
• If 5th Row cancels an event, fees paid for that event are refunded in full.

[TBD: Festival concierge packages (Venice, Cannes, Telluride, Toronto) involve third-party hotels, airlines, and credentialing. Detail the deposit, payment schedule, and which parts are refundable vs non-refundable based on partner terms.]

Approved refunds are returned to the original payment method via Stripe. Funds typically appear within 5–10 business days, depending on your bank.

If you have a billing concern, please contact support@5throw.com first so we can resolve it directly. Initiating a chargeback before contacting us may delay resolution and, in cases of bad-faith disputes, result in membership suspension.

Nothing in this Policy limits any non-waivable rights you may have under United States federal or state law, including state-specific automatic-renewal disclosure laws (e.g. California Automatic Renewal Law) and consumer-protection statutes.

[TBD: If 5th Row markets outside the U.S., add jurisdiction-specific rights (UK Consumer Contracts Regulations 14-day right to cancel, EU consumer-rights directive, etc.).]