Support
Frequently asked questions
Quick answers to the questions members ask most. Don't see yours? Get in touch.
Membership
A membership built for movie lovers — premieres, private screenings, director's cuts, curated city guides, and a concierge who handles the rest. The community sits at the intersection of audience and filmmaker, in the rooms where film culture is made.
Two active tiers: Director's Circle ($3,195/year, by application) and Founding Member (by invitation only). The Writers Group tier is launching soon.
Start at the memberships page, pick a tier, and complete the application. For Director's Circle we collect your card on application but only charge you once approved.
Most Director's Circle applications are reviewed within 5–7 business days. We email you the moment a decision is made.
Billing & Refunds
For application-based tiers, your card is collected on application and only charged once your application is approved. If declined, no charge is made. Renewals run annually on your activation anniversary.
Yes — see the Refund Policy for full terms. Memberships include a satisfaction window after renewal, and cancelled events are refunded in full.
From your dashboard at any time, or email support@5throw.com. Benefits continue through the end of your current billing period.
All prices are in U.S. Dollars (USD). Applicable taxes are added at checkout based on your billing location.
Screenings & Events
At partner cinemas in our member cities — New York, London, Los Angeles, Paris, and growing. Each member city is curated for the venues that actually matter.
Director's Circle members can bring a guest to every regular screening. Special premieres and dinners may have different rules — those are noted at booking.
Our concierge handles Venice, Cannes, Telluride, and Toronto end to end — credentials, hotels, screenings, dinners. Pricing and refund terms vary by festival and are disclosed at booking.
Account & Privacy
We use Stripe for payment processing (we never store your full card number) and standard encryption in transit and at rest. See the Privacy Policy for the full picture.
Yes. Email privacy@5throw.com from the address on your account and we will process the deletion subject to legal retention requirements.
No. We do not sell or share personal information for cross-context behavioural advertising.